Frequently Asked Questions

Where are you located?

Our office is next to the Girl Guides building at 170 Burswood Road, Burswood. Our central location allows us to get into the city quickly to sort out any last-minute settlement day problems.

Will I need to visit your office?

No. Although we’d love you to pop in and say hi most clients prefer their settlement paperwork to be delivered via email or post. Some sellers like us to assist with their Verification of Identity (VOI) requirements but others prefer to attend their local Australia Post outlet or have ZipID come to their home or office. The choice is yours.

Is there parking available at your office?

Yes. The first hour of parking is free in the car park directly across the road from our office. There’s also a 15-minute visitor’s bay underneath our building. It’s available most of the time.

Can you complete my settlement electronically?

Yes. We’re registered with PEXA and are able to complete your settlement online, subject to all parties to the transaction participating.

Should I wait until my finance is approved?

No. Part of our job is helping you through the process of obtaining your finance and your building inspection reports. Any delay in sending us your contract can prove costly.

Do I need to be physically present at settlement?

No. We attend settlement on your behalf. As soon as settlement is complete we will call you to let you know.

Are there any hidden fees?

Our quote includes our Professional Service Fee along with an estimate of all statutory and government charges that we expect to incur on your behalf. We provide these estimates as accurately as possible based on the information we have available to us at the time of providing your quote.

Where your circumstances require us to perform additional work we will seek your instructions prior to completing the additional work or incurring any additional expense. A full list of our fees and charges can be found here.

When do I need to pay you?

Our Professional Service Fee is paid on settlement as a deduction from your settlement proceeds.

There is nothing to pay up front.

Any funds required to complete your settlement must be deposited into our trust account at least 5 working days prior to settlement.

When should I send you my contract?

It’s best to send your contract through right away. That way we can monitor the progress of your contract conditions.

Why do you need to verify my identity?

Landgate regulations require that all registered proprietors have their identities verified prior to the registration of any instrument that changes the ownership of land in Western Australia. A full explanation of Landgate’s VOI requirements can be found here.

Do I pay you if my finance is declined?

No. We don’t charge for opening your file. If your contract comes to an end as a result of your finance being declined we’ll close your file and it won’t cost you a cent.

Can I change settlement agents mid-settlement?

Yes. If you believe we’re not representing your interests let us know and we’ll happily assist you to move to another agency.

Am I better off using the same settlement agent as the other party?

The short answer is No.

Settlement agents are only permitted to act for both parties if they have their written consent to do so.

And, even when consent has been granted, if a conflict arises between the buyer and seller the settlement agent may be required to resign their authority to act for one or both parties.

That could leave you hunting for a new settlement agent late in the settlement process.

Independent advice costs no more and can save you a lot of hassle in the long run.

Should I go with a conveyancer who is also a lawyer?

Lawyers are important allies when you’re in dispute with the other party or if your contract contains complex clauses that are difficult to understand.

But in most cases simple professional advice is all you’ll ever need to help you through to settlement.

And in the event that things turn ugly we’ll happily refer you to a lawyer who specialises in all things property.