Our culture

Our culture reflects our real values

The ones that bond us to our teammates. The ones that show up in unguarded moments. The ones that come to life in the stories we tell. Our culture is both who we are and who we want to be. It’s a never-ending, dynamic, collaborative work of art.

And it’s all of our responsibility.

We are a team, first and foremost.

We share our goals, strategies, and results openly and freely. We give each other respectful, direct, honest feedback. We know where we are, and where we’re going.

 

We support each other.

We encourage each other. We lift each other up. We listen for uncertainty and we offer our help. We treat each other as equals, always.

 

We treat people fairly.

Not just because it’s the Australian way, but because it’s the right thing to do. We are committed to eradicating bullying, harassment, racism, and sexism, in all of their forms.

Safe

We treat people with respect.

We treat a struggling first home buyer with the same respect as a wealthy CEO. And we expect the same treatment in return.

We take responsibility.

We value independent decision making. We use mistakes as an opportunity to learn and improve. We meet success with pride but also humility.

We look after ourselves.

We take charge of our personal health and wellbeing, our workload, and our working environment. We don’t ‘walk past rubbish’ – if something needs to be done, we do it.

We say thank you – a lot.

We say it to our teammates, to our referrers, to our clients. We say it to anyone who’s sacrificed something of themselves to help us achieve our goals.

 

We reward good work.

We all have the freedom to work however we work best. We get paid based on what we know, what we contribute, and how we live our values – not on hours worked, seniority, or CPI.

 

We take trust seriously.

We maintain clients’ confidence and actively protect their sensitive personal information. We share everything with each other, but nothing to the outside world.

Our Culture Candid

We listen for the sounds of success.

We listen to the length and quality of phone calls, to the tension or laughter in the air, to the stress or happiness in people’s voices. We know what’s going on around us.

We only work with the best.

People at the top of their game. People who dream big. We’re experts in our field, and we know where to find answers when we’re unsure.

We never stop learning.

We continually strive to make our processes more efficient, protect our clients better, and make ourselves more effective. No matter how much we know, there’s always more to learn.

We communicate.

We articulate our meaning carefully both verbally and in writing. People know where we’re at because we let them know. We converse easily and smile a lot. When someone is talking, we listen.

 

We’re positive.

We tell people what we can do, not what we can’t. We speak as adults. We don’t huff and puff, roll our eyes, or give others the silent treatment. We’re calm under pressure. We’re peacemakers.

 

We take initiative.

We don’t wait to be prompted. We ask questions, we anticipate hurdles, and we contribute ideas. We understand our goals, strategies, and policies, and we fight for them.

Settle on time